Coming summer 2013.
With increasing enquiries from our customers we are pleased to announce the arrival of our completely web based Job Sheet product.
As long as you have access to the internet and a browser you will be able to login as administrator and add new jobs or edit existing jobs by changing a job status or adding new notes which will be immediately available to your field engineers.
Field engineers have their own login and will see all their current jobs and currently they can do the following
- Add a Job Sheet Note
- Add all parts that have been used on the job
- Enter the time spent on the Job and which engineer attended site
- Send emails to clients
- Send emails back to admin
- Send a completed job sheet to admin
More information coming soon so please check back.
Have you ever wanted to track the profits and margins for every job? BusinessFlow ONLINE has a financial dashboard built in. You can assign a cost price for each part added to the job, the system works out gross margins for each part and each job and these can be displayed by month. The financial dashboard goes hand-in-hand with the sales leads module so you can also measure performance by salesperson, by product, by month.
Customer / Supplier / Staff - Web Portal.....
Having information about the work in progress, sharing documentation, and getting 'real time' updates from customers, suppliers and staff in the field is a great way to improve operating efficiency. Not only that, customer service & satisfaction can be greatly enhanced by keeping them informed and having the information they need available at the click of a button.
Look at how a BusinessFlow customer portal will keep your customers happy
Online retail sales increased by 14% last year to more than 50 billion transactions, on average an online shopper spent £1500 each on 39 items last year. With these statistics can you afford not to have an online shop? However setting up a shop can be time consuming and costly so why not consider an E-Bay shop.
One of the major advantages of an eBay shop is that you do not have to have a website or a merchant bank account to start trading. In addition E-Bay attracts visitors by the bucket load, so not having to optimise your website is another bonus. E-Bay provide you will all the tools necessary to start selling online and you can do it yourself without having to go to the expense of a web developer.
All is takes is 3 easy steps
1.Register as a seller on EBay and open a sellers account with a credit card and a bank account
2.Open an eBay shop by choosing a shop name, choose a subscription level, build and customise your shop. As a default EBay will give you all the general features that are popular with sellers. Once you are more proficient you will be able to customise your shop
3.Stock your shop and start selling with one of two formats (Auction or Buy Now) EBay will give you the facility to send out newsletters to promote your products and the ability to create special offers
E-Bay has made selling even easier by creating a special CSV file containing information on all the sales from your E-Bay account e.g. customer names, addresses, products sold, amounts etc.. The file can be opened in excel and allows you to manipulate the information to create invoices, delivery notes etc.. A better way to deal with the information would be to import it into your invoicing and job management software where all the hard work creating jobs and invoices is done for you. BusinessFlow ONLINE will do exactly this. It will take the E Bay CSV file and for each customer create an account, if they are not already in the system, then add to this account what they have purchased, create a delivery note and an invoice ready to print and mark off as paid.
So once the order is placed there is very little for you to do except print out the paper work and send the parcel out the door.
There are a variety of ways that a mobile phone can help your business
Your sales team can enter new prospects into your system so valuable information is never lost and then prospect can be automatically assigned to someone for follow up action.
Quotes can be compiled, images uploaded and emailed or texted straight away no more waiting for a business to get back to you.
Being in the field should not mean out of touch or that they cannot communicate back to you details of a job or parts used. Engineers can sign in and report the status of a job . add any job comments , parts used and time spent on the job . At anytime emails can be sent to the client detailing the status of the job and a full report sent back to head office.
Go on site and inspect, feed the results directly back to head office and notify the customer of any details such as pass/fail or any actions they have to address.
See how BusinessFlow mobile can help your business
Smart phones and tablets come in a variety of flavours Apple, Windows, Android, Blackberry all with completely different operating systems so unfortunately one App does not fit all. If you are able to supply your field engineers with the same make and model of phone or tablet then is fine maybe a bespoke or off the shelf solution is the way to go . The advantage of am App that runs on the device is that if you are in areas without coverage the application will still work and you will be able to communicate any information once you are back in coverage If that is not possible then perhaps an alternative solution is a web based application which will be viewable on all Smart phones/tablets via their web browser. The advantage of this solution is that any changes are made on a server in the cloud and your engineers will get the latest pages as soon as they log on but the downside is that they will always have to be in coverage for it to work.
So before you plunge engage a developer or pay to download the latest App there are a few things to consider:-
See how BusinessFlow mobile can help your business
Have you noticed how many people are now using smartphones and tablets? Have you seen the number of mobile apps that have been downloaded? It's now gone over 100 Billion! Are you aware that smartphones, tablets and apps give the majority of businesses the ideal way in which to build customer relationships, develop loyalty, become more efficient and provide enhanced revenue
A lot of business people in very competitive industries, know all this and are in the process of introducing their own mobile app solutions. You may have seen mobile apps from your larger competitors already. If you have, chances are your smaller competitors are in the process of developing their first mobile app. You see, with smart phones, tablets and apps, the cost has come right down and now smaller businesses can develop apps that are ideal for their customers at a fraction of what previous bespoke software cost. What this means is that people who spot the changes with the move to smart phones are likely to take action and produce an app that is ideal for your customer.
Accounting is a skill that is best left to your booker or accountant however we like to make their job easier by providing a sage or quick book export.
By using this export it ensures that data is transferred quickly and accurately between systems.
With BusinessFlow Online and BusinessFlow job Tracker we provide a quick and easy export to both Sage and Quick Book